Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
In these Terms and Conditions "we" and "us" mean Plant Doctor Pty Ltd - ABN: 86 605 478 019 of PO Box 1133, Ashmore City, QLD, 4214 and "you" and "your" means you the customer.
These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.
Legal Capacity to Transact
If you are under the age eighteen (18) years you cannot place orders with Plant Doctor Pty Ltd.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.
Should Plant Doctor Pty Ltd suffer any damage or other losses as a result of a transaction entered into by a minor, Plant Doctor Pty Ltd reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Plant Doctor Pty Ltd.
Placing Your Order
All prices listed are in Australian Dollars (AUD).
You may place your order by filling in the order form on this website. When you place your order, we will issue you with an order number. We will do this by email. When creating an account you will automatically be added to our mailing list. Please unselect this box if you do not wish to receive exclusive deals from us.
By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.
We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
If we cannot process or accept your order after payment is received we will contact you by email or telephone.
Plant Doctor Pty Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Payment Methods and Processing
Plant Doctor Pty Ltd accepts PayPal and Visa and MasterCard.
Please contact us if you wish to pay via direct bank transfer. Orders will not be sent until fund have cleared our account.
Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.
Business days are Monday through Friday, excluding public holidays in both Queensland & New South Wales.
We process credit card and PayPal payments after you click the "Submit My Order" button.
For credit card and PayPal payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.
Please Note:
We will not accept credit cards issued by banks outside of Australia. Our preference in this instance is direct debit or payment via PayPal.
Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
You may be required to provide further identification for additional security reference checks.
If your PayPal payment is funded by cheque this may substantially delay processing your order while payment clears.
GST
All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.
Prices
Plant Doctor Pty Ltd always seeks to list Products with the most competitive prices.
Plant Doctor Pty Ltd reserves the right to change prices for Products displayed at the Plant Doctor Pty Ltd website at any time.
Supply of Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.
When your order items have been dispatched, we will email you to confirm shipment of each order including a tracking number for the first item booked. If you require the tracking number for remaining items, please contact us.
Refund Policy
If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only.
Delivery Charges
Delivery charges are listed in the shopping cart when purchasing.
Freight, Shipping & Delivery Times
All orders on this website are processed within 48 hours and only during business hours. If there are any unforeseeable delays to dispatch, you will be contacted by our customer service team.
Orders will be shipped to you by Australia Post, or where more appropriate, a Courier Service of our choosing. we have no control over delivery time frames once the order has left our facility.
Orders sent with Australia Post will either be through satchels for smaller items, or Regular Post for larger items.
With Australia Post we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. If no-one is present to accept delivery, the satchel may be left at the door.
Once orders are dispatched from our warehouses, we accept no responsibility for delays to deliveries. Please contact the freight supplier directly. If a response is not received within 72 hours please contact our customer service team.
All orders are sent with an 'Authority to Leave' unless otherwise specified.
If for any reason the end shipping costs are significantly different from the quoted price we will contact you to make alternative arrangements. Particularly, international shipping can vary significantly from the website quoted price. Please contact us for further information or to make a firm quote (recommend for overseas purchases).
PLEASE NOTE.
If you REQUIRE a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. An additional charge will be payable for this service.
With our nominated Courier Service we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. Our courier cannot guarantee a specific delivery date or time. If no-one is present to accept delivery, the package may be left at the door or a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact the carrier service or via our customer service team here.
Title and risk of loss to all products will pass to you on delivery.
The majority of services will not deliver past locked gates, properties with dogs and unsealed roads.
Faulty Products
Plant Doctor Pty Ltd is proud to offer our customers quality products. We will endeavour to supply you with product your have ordered in good condition. However, on occasion goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs please either email us at sales@plantdoctor.com.au . We will supply you with a replacement product.
Limitation of Liability
Information on this website is provided 'as is' and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.
While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.
We reserve the right to amend or supplement the information supplied on this website without prior notice.
Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.
We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.
Copyright
This website and its contents are subject to copyright.
Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.
General
You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Plant Doctor Pty Ltd. Any unauthorized assignment shall be deemed null and void.
If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, any liability in Plant Doctor Pty Ltd for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Plant Doctor Pty Ltd, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).
Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.
Plant Doctor Pty Ltd reserves the right to change the Terms and Conditions of sale at any time.
No Plant Doctor Pty Ltd employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Force Majeure
Plant Doctor Pty Ltd shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Plant Doctor Pty Ltd, and Plant Doctor Pty Ltd shall be entitled to a reasonable extension of time for the performance of such obligations.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland.
First time owning lawn. Gave the team at plant doctor a ring and they supplied me with a wealth of information. Products turned up quickly.
Will definitely be getting more 8 weeks difference been using stimulizer, activ8mate, soil wetter, seaweed secrets and champion fertiliser. Was super fast delivery.
Only have great things to say about Plant Doctor. Organic products and a competitive price, fast shipping and easy to contact with questions. Have had great results with the special mix for lawns, and my plants (indoor and outdoor) love the seaweed secrets. I am excited to test out some of the animal products soon!
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