Returns Policy

Refunds & Returns Policy

If you're not happy - we're not happy!

100% Money Back Guarantee - we will refund or replace or provide store credit, whatever you prefer. Please note that we will not be liable for lost or stolen goods once delivered. All orders are sent with an "authority to leave" unless otherwise stated. 

100% MONEY BACK GUARANTEE applies to any products you purchase that do not perform to your expectations and can be returned within 90 days for a full refund. Simply contact us to let us know about the issue, we’ll arrange a return shipping label, you just pay the cost to return the product. Once received, we will refund you the price of the goods (not including shipping) for that item or replace the items if you prefer, provided the goods are returned in the same condition as they were sent. Proof of purchase must be provided prior to returning the product/s.

IMPORTANT:
If you are unhappy with an product purchased from Plant Doctor, you must contact us by email, or phone within (90) ninety days of the initial purchase.

If you have purchased a product through a reseller or another party, please return the product to them to request your refund/replacement.

Refunds for returns will be processed by Plant Doctor within 48 hours of receiving the item at our warehouse. It can then take up to 72 hours for money to credited by the bank into our customer accounts.

All refund claims made within the 90 day period, will be issued in the method by which they paid. 

Replacement product will only be shipped after the returned item has been received by Plant Doctor unless stated otherwise by a Plant Doctor Customer Service Representative.

If you feel that your return falls outside of our policy, we encourage you to contact us to confirm if your return can be accepted.

Remember it’s our aim to keep our customers happy, so please feel free to contact us and we will work hard to resolve any issues!